a. Returns and Collections
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
If you wish to cancel your purchase/booking, Browning Media will offer you a refund provided that:
i. You cancel your booking NO LATER THAN 24 hours prior to the booked date and time and
ii. Your cancellation request is recognised via return email or verbal confirmation from Browning Media.
If these requirements are not satisfied, Browning Media reserves the right not to offer an exchange voucher or refund for change of mind etc, and also reserves the right to charge a $75 late cancellation fee.
Please note, Browning Media reserve the right to change the time and date of the scheduled shoot without notice.
b. Other returns
Browning Media will accept returns and provide you with the equivalent of an exchange voucher, refund or further editing work where:
i. The product is faulty, unusable or is not of acceptable quality, or
ii. The product is not fit for its intended purpose.
iii. You inspect all services and/ or products and notify us of any defects within 5 working days of the creation of the services and/ or products, failing which we will have no liability for any defects.
However, please note that Browning Media reserve the right to decide the final content, quantity and quality of images they provide to their clients. If you are not satisfied with the content, quantity or quality of photos taken of your property, please contact Browning Media to discuss your concerns. Further charges may apply.
Browning Media reserve the right to change the time and date of the scheduled shoot without prior notice.
Browning Media do not offer to clean, tidy, de-clutter, make-beds or move furniture, rubbish or personal items. Browning Media will provide images of how the respective properties are presented at the time of the booked shoot.
Browning Media retains the right to refuse any order made by you.